HELP & FAQ

 SHIPPING 

 Processing, Shipping, and Handling

  •  Processing may take up to 2-4 business working days. Our working days are Monday - Saturday. Orders will NOT be shipped or processed on Sunday. You’ll get a shipment notification email with a tracking number as soon as your package is shipped. Shipping is 3-5 days. While express is 1-3 days.

  • All hair is preordered! Once your order is ready to ship, you will receive a tracking email.  

  • Yes, we ship internationally too! Shipping is 5 - 10 days..

                                                                               Package is lost or damaged

  • Unfortunately, Tima's Touch has no control after handing your shipment off to our carriers and is not responsible for lost packages. Please contact a consultant from the delivery service (UPS or USPS) for assistance in filing claims or locating packages. 

                                                                                           Duties & Taxes

  •  Duties and Taxes are assessed by your government which are NOT included in your shipping cost. You are responsible for all cost.

                                                        REFUNDS & EXCHANGES 

  • Due to the hygienic nature of the products, purchases made are non-refundable and non-exchangeable.

Therefore all sales are final.

  • You may not cancel your order since all orders are final sale.

                                                                PRODUCT

  • We HIGHLY suggest to do a small patch test for allergic reactions as we are not responsible for any reactions to our products. Please Read the ingredients on the page of the product wish to purchase.

  • It is generally recommended to use products within 12-24 months after opening for best product quality.

    HOW MANY BUNDLES ARE RECOMMENDED?

  • For 10” - 18” we recommend 3 bundles for a full look

  • For 20” - 26” we recommend 4 bundles for a full look

  • For 28” - 30” we recommend 5 bundles for a full look

    SUBSCRIBE & SAVE

  • Automatic Delivery of your favourite item/s

  • Save up to 15% every month

  • Cancel Anytime

  • Always notified before ship out

  • Currently only on selected items 

 

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